Tropex, Florida’s preeminent plant leasing and maintenance company, is seeking a dynamic and experienced Customer Service Manager to join our team. This pivotal role focuses on ensuring exceptional post-installation service, encompassing both horticultural care and customer relations. If you have a passion for plants, a talent for management, and a dedication to customer satisfaction, we invite you to apply and help us maintain our reputation as industry leaders.

Key Responsibilities

As a Customer Service Manager, you will play a vital role in various aspects of our operation:

  • Client Liaison: Act as the primary company representative for our clients, ensuring their needs are met in terms of plant care and service.
  • Team Leadership: Oversee our team of Horticultural Service Supervisors and Design Consultants, handling all aspects of their employment lifecycle.
  • Quality Assurance: Manage the Tech Performance Pay Program (PPP), conducting regular inspections and reviews to ensure the highest service standards.
  • Client Relationship Management: Maintain regular contact with clients post-installation, addressing inquiries, managing account changes, and building lasting relationships.
  • Operational Oversight: Handle special sales, account relocations, contract renewals, and coordinate with the Service Supervisor for daily operational needs.
  • Administrative Excellence: Ensure all paperwork and client communications are handled promptly, efficiently, and with meticulous attention to detail.
  • Team Development: Provide leadership and development opportunities to your team, fostering a culture of respect, professionalism, and continuous improvement.
  • Strategic Decision Making: Collaborate with Design Consultants to classify accounts and allocate resources effectively.
  • Financial Coordination: Work with the Office Manager to manage billing and receipts, and generate sales leads.

What We Require

  • Professional Experience: Proven track record in customer service management, preferably in a related industry.
  • Leadership Skills: Strong leadership and people management skills, with the ability to motivate and develop a team.
  • Communication Proficiency: Excellent communication and public relations skills.
  • Detail-Oriented Approach: Meticulous attention to detail, particularly in administrative tasks.
  • Physical Fitness: Ability to meet the physical demands of the role, including lifting and moving plants.
  • Clean Driving Record: A 3-year clean driving record in the State of Florida is essential.
  • Non-Smoker: A commitment to a smoke-free work environment.

Why Join Tropex?

  • Innovative Work Environment: Be part of a company that leads the way in plant leasing and maintenance services.
  • Career Growth: Opportunities for professional development in a supportive and dynamic environment.
  • Competitive Benefits: We offer a comprehensive benefits package to support the health and well-being of our employees.

Apply Now

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Authorization


“I certify that the facts contained in this application are true an complete to the best of my knowledge and understand that, if employed, falsified statements on this application shall be grounds for dismissal.

I authorize investigation of all statements contained herein and the references and employers listed above to give you any and all information concerning my previous employment and any pertinent information they may have, personal or otherwise, and release the company from all liability for any damage that may result from the utilization of such information.

I also understand and agree that no representative of the company has any authority to enter into any agreement for employement for any specified period of time, or to make any agreement contrary to the foregoing, unless it is in writing and signed by an authorized representative.

This waiver does not permit the release or use of disability-related or medical information in a manner prohibited by the Americans with Disabilities Act (ADA) and other relevant federal and state laws.”

“Certifico que los hechos contenidos en esta solicitud son verdaderos y completos a mi leal saber y entender y entiendo que, si se emplean, las declaraciones falsificadas en esta solicitud serán motivo de despido.

Autorizo ​​la investigación de todas las declaraciones contenidas en este documento y las referencias y empleadores enumerados anteriormente para brindarle toda la información relacionada con mi empleo anterior y cualquier información pertinente que puedan tener, personal o de otro tipo, y libero a la compañía de toda responsabilidad por cualquier daño que pueda resultado de la utilización de dicha información.

También entiendo y acepto que ningún representante de la empresa tiene autoridad para celebrar ningún acuerdo de empleo por un período de tiempo específico, o hacer ningún acuerdo contrario a lo anterior, a menos que sea por escrito y firmado por un representante autorizado.

Esta renuncia no permite la divulgación o el uso de información médica o relacionada con la discapacidad de una manera prohibida por la Ley de Estadounidenses con Discapacidades (ADA, por sus siglas en inglés) y otras leyes federales y estatales pertinentes”.

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